FAQs
Where do I start?
If you are new to GIS then we recommend that you learn ArcGIS Pro. Start with Introduction to ArcGIS Pro for GIS Newcomers. If you have used ArcMap previously but are new to ArcGIS Pro then our Migrating from ArcMap to ArcGIS Pro course would be a good place to start.
If you can’t use ArcGIS Pro and intend on using ArcMap then please contact us for options.
For help choosing the right starting point, please get in touch.
If my colleagues all want to do the same course – can we have a course onsite?
Yes. We can either deliver a private virtual course for you or contact us for information about our onsite training options – learning@esriuk.com.
Can we have customised training for our staff?
Yes. We understand the additional benefits of having customised courses based on your data, workflows and processes. Please contact us for more information regarding our customised course options – learning@esriuk.com.
We know our organisation would benefit from undertaking training, however our specific requirements are as yet undefined. Can Esri UK & Ireland help with this?
The Learning Credit Program offers a flexible way to manage your development requirements. Learning Credit can be redeemed against all types of training we offer (onsite, customised, virtual, one2one or scheduled) enabling you to tailor courses to meet your business needs.
Where will the scheduled training courses be held and what time do the courses start/finish?
All of our public scheduled courses are virtual and start at 9.15am and finish at approximately 5pm each day.
What different types of training courses do you run?
Esri UK & Ireland has many training products and courses available, including: scheduled courses; onsite training, one2one training and virtual training.
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Which software version are the courses based on?
For Server based courses this will be specified. ArcGIS Pro courses will be based on v3.x or higher.
I want to publish a map to the web, which course should I take?
Sharing Content to ArcGIS Enterprise is a great course to start with to show how simple this process can be. Our Developing Web Apps using the ArcGIS API for JavaScript course also covers the variety of methods for map publishing.
I want to publish a map to the web but I don’t have ArcGIS Enterprise.
This can be achieved using ArcGIS Online, our 2 day An Introduction to your ArcGIS Online Subscription course will help you with this.
I have booked a scheduled training course – what happens next?
Thank you for your booking! Once you have completed the booking form you will receive an email stating that your booking has been received. Please note all bookings remain provisional until 2 weeks before the course scheduled start date. Once the course is confirmed joining instructions will be sent by email which contains the following information:
– Confirmation that the training course is going ahead
– Virtual Connection tests to check you can access our hosted environment
– The training course outline
– Link to the Pre-Course Questionnaire
If the course will not be running for any reason, Esri UK & Ireland will contact you by telephone or email 2 weeks prior to the course commencement day.
What happens if I need to reschedule or cancel attendance to a scheduled course?
As per our terms and conditions: if you are unable to attend a course, a substitute participant may attend in your place at no extra charge provided that you advise Esri UK & Ireland in writing at least 10 business days in advance. If you reschedule your training course (in writing) at least 10 business days prior to your original course booking then no penalties apply. If you are unable to attend the course and the notification period is less than 10 business days the full Course Fee shall remain chargeable.
What happens if I need to reschedule or cancel a training course being delivered at our offices?
As per our terms and conditions, if a course is cancelled more than 15 business days before the course start date no penalties apply. If the course is cancelled and the notification period is less than 15 business days the full course fee shall remain chargeable.
Do I need to bring anything to the Esri UK & Ireland training courses?
We will provide all the materials you need to take the course. If you are attending a virtual course then you do not need to have ArcGIS Installed locally, we provide this in our hosted environment. You will be able to download the course manual and data used in the course so you can repeat the exercises post course if you wish. If you would like a hard copy manual sent to you please let us know 1 week before the course start date.