Frequently Asked Questions
If my colleagues all want to do the same course – can we have a course onsite?
Can we have customised training for our staff?
Yes. We understand the additional benefits of having customised courses based on your data, workflows and processes. Please contact us for more information regarding our customised course options – email@example.com
We know our organisation would benefit from undertaking training, however our specific requirements are as yet undefined. Can Esri UK help with this?
The Learning Credit Program
offers a flexible way to manage your development requirements. Learning Credit can be redeemed against all types of training we offer (onsite, customised, virtual, one2one or scheduled) enabling you to tailor courses to meet your business needs.
Where will the scheduled training courses be held and what time do the courses start/finish?
Please find our venue information here
All of our public scheduled courses start at 9.30am and finish at approximately 5pm each day.
What different types of training courses do you run?
Esri UK has many training products and courses available, including: scheduled courses; onsite training, one2one training and virtual training.Learn more…
Which software version are the courses based on?
For ArcMap Desktop courses the version will be 10.5. For Server based courses this will be 10.4 unless specified differently. ArcGIS Pro courses will be based on v 2.0.
I want to publish a map to the web, which course should I take?
I want to publish a map to the web but I don’t have ArcGIS Server.
I have booked a scheduled training course – what happens next?
Thank you for your booking! Once you have completed the booking form you will receive an email stating that your booking has been received. Please note all bookings remain provisional until 2 weeks before the course scheduled start date. Once the course is confirmed joining instructions will be sent by email which contains the following information:
– Confirmation that the training course is going ahead
– Location details for the training venue with directions
– The training course outline
– Link to the Pre-Course Questionnaire
If the course will not be running for any reason, Esri UK will contact you by telephone or email 2 weeks prior to the course commencement day.
Does Esri UK book accommodation for delegates?
No, Esri UK does not book accommodation for delegates. Hotel information will be sent to you in your joining instructions which has a selection of accommodation available for each training venue.
Does Esri UK book travel to the course venues for delegates?
Travel is the delegate’s responsibility. Esri UK assume no responsibility for non-refundable travel arrangement losses resulting from course scheduling changes or cancellations. We will however communicate any proposed changes at the earliest opportunity.
What happens if I need to reschedule or cancel attendance to a scheduled course?
As per our terms and conditions
: if you are unable to attend a course, a substitute participant may attend in your place at no extra charge provided that you advise Esri UK in writing at least 10 business days in advance. If you reschedule your training course (in writing) at least 10 business days prior to your original course booking then no penalties apply. If you are unable to attend the course and the notification period is less than 10 business days the full Course Fee shall remain chargeable.
What happens if I need to reschedule or cancel a training course being delivered at our offices?
As per our terms and conditions
, if a course is cancelled more than 15 business days before the course start date no penalties apply. If the course is cancelled and the notification period is less than 15 business days the full course fee shall remain chargeable.
Do I need to bring anything to the Esri UK training courses?
All material is provided at the training centre. You will also be provided with sample data so you can repeat the exercises at your leisure.